Cancellation & refund policy

Updated October 7, 2026.

Before you order

This website accepts inquiries, not payments or binding orders. Quotes and showroom requests do not require a payment through this website. Cancellation, return eligibility, deposits, custom-order restrictions, and any restocking or transport charges must be provided in writing for your particular order before you agree or pay. Do not assume a standard return window or a nonrefundable deposit from this website.

Request a cancellation, return, or refund

Contact info@myyardvault.com or 505-879-5331. Include your order or quote reference, the contact method used for the order, and a short description of your request. Do not email payment card details or identity documents.

Ask us to confirm in writing whether production, delivery, or installation has begun, whether a return is possible, the amount of any refund and deductions, and the expected processing time. Do not ship or move a unit for return until return arrangements are confirmed.

Damage, defects, and incorrect deliveries

Report the issue and, where practical, include photographs of the product. Our team will review the order and applicable warranty or remedy with you. Keep your order paperwork. Nothing on this page limits remedies required by applicable law.